Descripción del puesto
Responsible for the team members, processes, and performance of our Contact Center. Additionally, will support the development of the support platform, operational procedures, and organizational architecture to support scalable profitable growth.
Main functions: Leading and delivering client engagements and identifying, designing, and implementing creative business solutions for the company. Implement and oversee the quality of deliverables. Manage team relationships effectively to ensure exceptional performance, making sure teams are engaged with KPIs, business operations objectives and work plans. Monitoring and evaluating project performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Prepare business reports based on data and analytics for internal executives and external clients using different sources of information. Business acumen, strong organizational policy and process improvement skills. Job Profile: Undergraduate bachelor degree (or equivalent) in Marketing, Economics, Business or Management related fields Master’s degree in Marketing, Economics, Business or Management related fields preferred Proven +4 years’ experience as project, services, policy and staff management leadership in an established BPO serving global clients is required Fluent and proficient verbal and written English skills. Other languages a plus Excellent problem solving, analytical and strong stress management skills . Knowledge of Caspio, Click Up, Zoho, Call Tracking Metrics, 3CX, etc. is a plus
Reporta a GM
Supervisa a BPO Staff
Requisitos
- Experiencia Deseada: 2 to 4 years in similar jobs
- Nivel Académico: Bachelors degree en Finance, Business, Engineering or similar
- Idiomas: Fully bilingual English-Spanish
- Excel: Intermedio a alto
Salario y beneficios
Salario fijo C$ 0; Salario variable C$ 0; Beneficios De acuerdo a la ley